A candidate may know how to solve a problem and still lose marks because the instructions were unclear. Perhaps the test says “choose the best answer” without explaining whether more than one answer can be selected. Perhaps a timer begins before the candidate knows that a calculator is prohibited. Or perhaps an applicant working on a phone cannot find the button needed to move to the next question.
Read guide →A candidate completes an online reasoning assessment with additional time approved in advance. Another uses a screen reader to access the same questions. A third takes an equivalent-format work sample because the original interface was inaccessible. All three receive scores. Can the employer compare those numbers directly with the scores of candidates who completed the standard assessment?
Read guide →An employer may update a skills assessment for a sensible reason: a job changes, a question becomes exposed, a scoring key is corrected or candidates report confusing instructions. Yet even a small edit can affect how scores should be interpreted. If one group sits the original test and another sits a revised form, the employer needs more than an assurance that both contain 40 questions.
Read guide →A candidate takes a skills assessment, scores just below the employer's required standard and asks for another chance. Another candidate loses their internet connection halfway through the test. A third candidate has already completed the same assessment for a different vacancy. Should all three be allowed to try again? If they do, which result should the employer use?
Read guide →An assessment can look polished, contain challenging questions and produce precise-looking scores while still measuring the intended competency poorly. Incorrect answer keys, ambiguous wording, implausible distractors and repeated item patterns can undermine the evidence employers receive.
Read guide →Imagine two applicants taking the same accounting skills assessment. Both answer 32 out of 40 questions correctly. The employer wants to know whether either applicant can perform the job. Someone else asks which applicant is better than the other candidates who applied.
Read guide →An online assessment can appear simple to its designer yet present a significant barrier to a candidate. A countdown may be announced repeatedly by a screen reader. A drag-and-drop question may be impossible to complete using a keyboard. Instructions may rely on colour alone, while a timed session may end before someone using assistive technology can navigate its controls. These are not merely cosmetic defects. They can change whose knowledge and skills the assessment is capable of measuring.
Read guide →Design fair remote assessment conditions around devices, bandwidth, interruptions, incident evidence and retest rules.
Read guide →An assessment question may be excellent when it is first written and unsuitable a year later. A law may change, a software feature may move, or a job may require a different skill. A question may also become too familiar after repeated use. When these problems are ignored, employers risk making decisions using outdated or misleading evidence.
Read guide →A company needs a new team supervisor. One option is to recruit from outside. Another is to give an existing employee the opportunity to move into the role. But how should the company decide who is ready, who needs training, and who might be better suited to a different career direction?
Read guide →A recruitment test can contain challenging questions, produce detailed score reports and look professionally designed without providing evidence that it improves hiring decisions. Employers need more than a polished interface or a familiar pass mark. They need to understand what the assessment measures, why that matters for the job and whether the evidence supports the decisions made from its scores.
Read guide →Turn role-specific skills assessment evidence into training priorities while distinguishing test results from wider organisational training needs.
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